Weekly Calls
As part of our service we hold scheduled weekly calls with our clients to ensure we are all working to the same objectives. Communication and acting as one team is clearly vital in improving your business. We’ll review weekly performance, compare results versus prior years, study business on the books and forecasts. We’ll monitor activity undertaken and set action points for the next week and beyond.
Regular Visits
There is nothing better than meeting face to face and to that extent we make sure there are regular site visits. It helps us all build our relationship, enables us to walk round the property, meet team members, inspect systems and generally get a better understanding of the nuances of your business.
KPI Reporting
By reporting and analysing the hotels key performance indicators (KPIs) it allows us, as a team, to monitor performance. It enables us to benchmark your performance and it ensures we can drill down into issues and opportunities to act on.
If you currently struggle with extracting the right data from your systems, making sense of the information or would like an experienced team to assess the information and engage with you and your team on how to improve performance then we can help.
In terms of the KPIs themselves, as standard we’ll review revenue by each business area, rooms sold and occupancy, average daily rate (ADR) both gross and nett, pick up, variance to prior year or two years ago. We’ll review weekly and monthly performance and factor in business on the books with KPIs.
If you choose to implement our cloud-based revenue management system you’ll have this information at your fingertips constantly and in real-time. The system will also provide competitor rate analysis and make rate recommendations 4 times per hour with the option to manually accept or allow the system to auto-publish the rate recommendations.